We are passionate about helping organizations achieve remarkable results.
We are therefore proud to present this example of how our methods have empowered this business to thrive:
“Lead-times are Critical”
Innovatus Imaging
Tulsa, Oklahoma
Medical Ultrasonic Probe Servicing
Testimonial
“These methods Mark has helped us implement have been a complete life changer. Previously it was difficult to see what we needed to do, how we needed to improve, now it is clear, a bit overwhelming, but in a good way. ”
– K. Bersche, Operations Manager
Performance
Customer Lead-Time, Reduced 60%, from 20 days to 8!
Work-In-Process, Reduced 70%!
Delivery Accuracy, From 78% to 98%!
Facility Space Repurposed, Plus 28%!
Their Story
Initially, excessive work-in-progress resulted in customer order inquiries requiring leadership intervention to provide continual order status updates. Leadership was perpetually firefighting to maintain workflow. We helped drive the transformation of this situation!
A thorough shop cleanup eliminated excess and obsolete parts inventories. Strategic discussions with leadership revealed their prioritization of lead time for both them and their customers. We implemented daily, visual stand-up meetings where teams self-recorded their through-put times and other performance information. As their improvement data demonstrates, this team-based approach to problem-solving and understanding yielded significant performance improvements within six months.
Furthermore, Innovatus had a complimentary loaner program providing customers with temporary product replacements while their original units were in service. With reduced service lead times, this costly service is utilized far less frequently. A true win-win scenario.