Information System Challenges
We believe that information systems are an incredibly powerful tool. However, we acknowledge that it is a double-edged sword and information systems cannot solve every situation. Combining information systems with flexible visual methods, as we will demonstrate, will allow you to optimize its use and maximize your return on investment.
Here's why and how:
Limitations of Information Systems (Including ERP, MRP, Dashboards, etc.):
Information Dependence: Computers can only work with the information they are given.
Limited Scope: Vast amounts of data exist outside of computer systems.
Metrics Bias: "What gets measured, gets done." This can lead to a focus on immediate tasks like today's deliveries, neglecting long-term issues like quality and safety that may resurface.
Macro Planning: Computers excel at macro-level planning but struggle with micro-level adjustments.
Lagging vs. Leading Indicators: Computers are effective at tracking lagging indicators (past performance) but less effective with leading indicators (future predictions), which are often better and more flexibly visualized on whiteboards.
Trust: People often distrust computer-generated information due to a lack of verification and ownership.
Discipline and Flexibility: Automation can instill discipline through data entry constraints but sacrifices flexibility.
Cost-Benefit Tradeoff: While automation increases speed, it also reduces flexibility, requiring a careful assessment of the tradeoff.
Organizations normally do not experience the increase in performance they expect from information systems.
By understanding these limitations and strategically combining automation with flexible visual methods, you can unlock the full potential of information systems and achieve optimal organizational results.
